Refund Policy

Digital files can't be returned once they're downloaded, so here's how I handle refunds fairly. If anything goes wrong, email lootdroplessons@gmail.com with your order email and I'll make it right.

Single resources

• Broken or missing files: I'll fix it or send a working copy. If I can't, you get a full refund.
• Not what the listing said: If the resource is clearly different from its description, email me within 14 days of purchase for a full refund.
• Bought it twice by mistake, or bought something you already had through All-Access: email me within 14 days and I'll refund the duplicate.
• Changed your mind after downloading: refunds aren't available, since the files can't be returned. Use the preview pages on each product to check before you buy.

All-Access membership

• Cancel anytime from your account. You keep access through the end of the period you paid for, and you won't be charged again.
• New members: If you joined in the last 7 days and haven't downloaded any resources, email me for a full refund of your first payment.
• Forgot to cancel a renewal? Email me within 7 days of the renewal charge. If you haven't downloaded anything since it renewed, I'll refund it.
• Otherwise there are no refunds for partial months or years.

How refunds are sent

Approved refunds go back to your original payment method through Stripe, usually within 5 to 10 business days depending on your bank. A refunded purchase also ends the license to use those files.

Schools and districts

Purchase orders and invoices follow the terms written on the invoice. Email me with questions.

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